Ukraine. To see if youre eligible, open up the settings app > tap General > Transfer of Reset iPhone > Get Started within the Prepare for New iPhone bubble. T-Mobile offers trade-in promotions quite often, like $900 off the Pixel 6, and allowing customers to avoid the mail-in process is a great move. also you may want to suspend your lines until you can get things corrected They can also change the passwords on the accounts affected and close the account and open a new one with new numbers. BARCELONA, SPAIN - MARCH 1: Ronaldinho of FC Barcelona smiles in the La Liga match between FC Barcelona and RCD Espanyol on March 1, 2005 at Camp Nou stadium in Barcelona,. Whether you have paid for your current device in full or not, you will find a program for you. iPhones take a picture that shows the “Find My” has been turned off before you erase it. Customers with a qualifying T-Mobile or Metro by T-Mobile plan can earn 4. T-mobile exchange policy allows you to exchange any kind of product within 14 days of the purchase. Depending on the device you’re replacing, a person may qualify for credit for a large number of dollars. 9% from its current price of $139. How to return a new device. Decide Where to Return Your Phone You can return your phone at a physical T-Mobile store or online. If the phone was purchased from an authorized dealer, the device must be returned to them in order to receive the full refund. Connect-ExchangeOnline By default, room mailboxes dont have associated. How does T-Mobile’s Return and Exchange Policy work? If you want to return a device or an electronic accessory, T-Mobile will accept it without any inconvenience. Did you know? Many phones are worth $100+. T-Mobile retail location; Authorized third-party dealer. Flipkart Par Mobile Exchange Kaise Kare / Flipkart Exchange Policy Changed // Flipkart Policysubscribe for more videosjoin telegram channelhttps://t. Flipkart Par Mobile Exchange Kaise Kare. You can expect to hear from T-Mobile’s customer support shortly after. Otherwise, heres how to back up your iPhone. If the Device was delivered to you, you can return. Option 1) Return the phone to a retail store for a refund (minus the $50 restocking fee) and pop the sim card into a used T-mobile phone. The latter is the case with a number I was trying to port in: 314-314-xxxx (where XXXX also has mathematical significance). Make sure you carefully follow T-Mobiles exchange policy when returning your phone and stay within the described return period. BELLEVUE, Wash. The 512 MB International Day Pass costs $5 per day and includes — as the name suggests — 512 MB of high-speed international data for 1 day. However, there are times when that option is available. Get affordable device insurance and mobile security with Premium Handset Protection. Insurance must be added to your device withinn 30 days of purchasing it. Credit applied to existing Equipment Installment Plan(s) (EIP) balance(s) or to customer bill in the order determined by T-Mobile and customer eligibility; may take several billing cycles to receive credit. T-mobile exchange policy allows you to exchange any kind of product within 14 days of the purchase. ® See how to enroll Start a claim Stay covered with device insurance Protect your device incase of loss, theft and other unexpected events life throws your way. There are four main things to check on your device. June 22, 2022 11:17 PM Eastern Daylight Time. Switch to T-Mobile We’ll help you join Savings calculator Bring your own device Trade-in program Number porting Free & Zero Down Phones T-Mobile benefits Magenta Plan benefits T-Mobile Tuesdays Travel Tech Gifts Ideas Order info Check order status View return policy Redeem a rebate Support Contact us Phones Plans Billing International. As a result of T-Mobiles merger with Sprint, Metro by T-Mobile offers Heritage Rate Plans to interested customers for a limited time. T Mobile values its customers and has an easy exchange policy. Keep in mind the value of your trade-in might be greater than that discount. Return a Device or accessory (Device) within 14 days of the purchase date of the original Device or within 60 days of the purchase date of a T‑Mobile 5G Gateway. Did you purchase your device in the T-Mobile store or an authorized third party dealer? If so, the return or exchange must be done within a max of 14 days after the device was purchased or leased. territories, who register for perks and make 10 qualifying purchases per month using their T-Mobile MONEY card, get the following extra benefits:. The item that you wish to exchange must be in its original package with a purchase receipt, with all contents, undamaged and in good working condition. The item that you wish to exchange must be in its original package with a purchase receipt, with all contents, undamaged and in good working condition. 2 The cost of Premium Handset Protection is made up of the cost of insurance, which may vary by tier, and $3 for McAfee Security for Metro by T‑Mobile. What is Our Return Policy?. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device. Learn how to change your SIM card in this easy step by step tutorial from AskDes. FAQ: Device, Plans & Account Questions. Phone & Mobile Device Insurance. Currently, you can save $300, $200, or $100 when you trade in an eligible phone with finance agreement and wireless service. How to send us a mobile device or accessory. There are four main things to check on your device. The Premium Handset Protection Device Insurance plan must be purchased within 7 days from the date of the purchase of your. Keep in mind the value of your trade-in might be greater than that discount. T-Mobile does occasionally offer trade-in deals. T-Mobile customer perks (Checking only) While anyone can use T-Mobile MONEY, T-Mobile and legacy Sprint customers with qualifying wireless plans in the U. T-Mobile retail location; Authorized third-party dealer. T-Mobile does occasionally offer trade-in deals. After work I drive to the tmobile store to do the exchange and the person helps me asked me whats wrong with the phone and I tell him the issue and that the phone was delivered and then he started working on the tablet they use and charge me the 5 dollars and I gladly paid because I really wanted my service back then he went to the back and …. (NASDAQ: TMUS) (T-Mobile. T Mobile values its customers and has an easy exchange policy. T-Mobile Promotions Expand your Wi-Fi coverage with a mesh network—get exclusive discounts on Google Nest Wifi routers Lets start your submission Enter your T-Mobile phone number to begin the redemption process. Create resource accounts for rooms and shared Teams devices. T-Mobile Visual Voicemail. (NASDAQ: TMUS) (“T-Mobile”) today announced the intention of the 2020 Cash Mandatory Exchangeable Trust, a Delaware statutory trust including the Securities and Exchange. At T-Mobile, you’d pay $259 after getting $340 in Apple credit and then $200 in billing credits for its $70 Magenta plan. Bring the device, USB charging cable, and any accessories youll need to return. Option 1) Return the phone to a retail store for a refund (minus the $50 restocking fee) and pop the sim card into a used T-mobile phone. Apple devices: Apps can be manually added and removed. Was this helpful? Send to us Return Policy Returns/exchanges Return label Video FAQs Expand All Why might I have to send a device to Verizon? What are the steps to send in a device?. How does t mobile upgrade work?. Some customers will be charged a restocking fee. T Mobile values its customers and has an easy exchange policy. According to the leaked documentation, T-Mobile sent letters to those impacted by the change starting on Dec. If you are new to T-Mobile contact us at 1-866-675-1292 to request a Return Authorization for all returns and exchanges or to return your Device and cancel your new service activation. Should I exchange rudiger or wait in case he becomes 111 so i. Learn how to change your SIM card in this easy step by step tutorial from AskDes. If you are new to T-Mobile contact us at 1-866-675-1292 to request a Return Authorization for all returns and exchanges or to return your Device and cancel your new service activation. Get device trade-in value Select a new OnePlus phone thats right for you and get an estimated trade-in value of your current device. According to analysts consensus price target of $180. Find a store More details on our return and exchange policy. I’ve been using 4-2-4 for a while, but getting Best (and then Raul from the 111 exchange even tho I already had Pele Voller Kane) has made me need to think comments sorted by Best Top New Controversial Q&A Add a Comment. Ordered online using in-store pickup. To initiate and complete the process, you’ll have to:. Option 2) Return the phone at a retail location for a refund (minus the $50 restocking fee) and buy a new phone at the same site and place the old sim into the new phone. Tmobile Exchange Policy) or 1-606-260-4379 (from overseas). Receive cash back if your old device value is more than $500. You may purchase either device insurance or mobile security separately. Please dont offer or accept money for codes. Return Policy is for new device activations only. After work I drive to the tmobile store to do the exchange and the person helps me asked me whats wrong with the phone and I tell him the issue and that the phone was delivered and then he started working on the tablet they use and charge me the 5. The temporary number assigned to you at activation is not compatible with our promotions. (NASDAQ: TMUS) (“T-Mobile”) today announced the intention of the 2020 Cash Mandatory Exchangeable Trust, a Delaware statutory trust (the. If youre returning more than one device, each one needs to be in its own box with its own return shipping label. Refunds may take up to 30 daysto process. Connect-ExchangeOnline By default, room mailboxes dont have associated accounts. Here’s everything you need to know about returning or exchanging an item from T-Mobile. At T-Mobile, you’d pay $259 after getting $340 in Apple credit and then $200 in billing credits for its $70 Magenta plan. Option 1) Return the phone to a retail store for a refund (minus the $50 restocking fee) and pop the sim card into a used T-mobile phone. Did you purchase your device in the T-Mobile store or an authorized third party dealer? If so, the return or exchange must be done within a max of 14 days after the device was purchased or leased. 1 No Data or Unable to Connect to the Internet 2 Experiencing Slow Data 3 Can’t Send or Receive MMS 4 Can’t Send or Receive SMS 5 Can’t Make or Receive Calls 6 Can’t Connect to Hotspot 7 Can’t Send or Receive SMS While Roaming in Mexico 8 Can’t Make or Receive Calls While Roaming in Mexico 9. Switch to T-Mobile We’ll help you join Savings calculator Bring your own device Trade-in program Number porting Free & Zero Down Phones T-Mobile benefits Magenta Plan benefits T-Mobile Tuesdays Travel Tech Gifts Ideas Order info Check order status View return policy Redeem a rebate Support Contact us Phones Plans Billing International. You are liable for the trade-in phone and we cannot mail it in for you. Which formation should I run? I’ve been using 4. Unfortunately the message does not say whether its because the number itself is currently with an unsupported carrier (e. Online or phone purchases must be returned or exchanged within 20 calendar days of the date you placed your order. These codes are only for NEWcustomers who are not on T-Mobile or one of their MVNOs who plan to port in their number. T-Mobile hopes you dont need to return your phone or a newly purchased service line, however, they understand these things can happen. All T-Mobile customers, whether new or existing, can exchange their devices to get a discount on a new phone. 72K subscribers in the FUTMobile community. If you’re trading in a phone by mail, please read : r/tmobile. Generally, we dont have the option to do an exchange for a different model due to the warranty guidelines were given from the manufacturer. Apps on the Sprint Network. You’ll need to locate and print your label. Customers with a qualifying T-Mobile or Metro by T-Mobile plan can earn 4. T Mobile values its customers and has an easy exchange policy. You may also need to apply bandwidth policies or meeting policies to this account. T-Mobile offers trade-in promotions quite often, like $900 off the Pixel 6, and allowing customers to avoid the mail-in process is a great move. High Interest, No Account Fee Online. com to accept any new offers or have the device returned. Make sure you carefully follow T-Mobile’s exchange policy when returning your phone and stay within the described return period. Make sure you carefully follow T-Mobile’s exchange policy when returning your phone and stay within the described return period. If you are new to T-Mobile contact us at 1-866-675-1292 to request a Return Authorization for all returns and exchanges or to return your Device and cancel your new service activation. Repeating issues with warranty replacement phones. 24, with SMS notifications set to go. 30, T-Mobile US has a forecasted upside of 28. You’ll need to log into your account on T-Mobile. com%2flearn%2ft-mobile-return-policy%2f/RK=2/RS=T8TCLsaBQpu9OF8z49s3lyJPsSg- referrerpolicy=origin target=_blank>See full list on donotpay. Have your T-Mobile PIN or myT-Mobile. Depending on whether the user is a new customer or. Welcome to the FUTMobile Subreddit! We are here to provide all FIFA Mobile players a place to get news. T-Mobile offers a 14-day return window on device purchases. We will refund the purchase price, excluding rebates, special discounts, and restocking fees. Unfortunately the message does not say whether its because the number itself is currently with an unsupported carrier (e. T-mobile exchange policy allows you to exchange any kind of product within 14 days of the purchase. Russias Filtration Operations and Forced Relocations. iPhone 13 deals: Here are best trade. tmobile>Repeating issues with warranty replacement phones. If a service fee or deductible applies, have your credit card or checking info handy. according to the T Mobile exchange policy, you can request an exchange within 14 days from the date of purchase for store returns and 20 days for online purchase. We will refund the purchase price, excluding rebates, special discounts, and restocking fees. If you are a current T-Mobile customer returning an upgrade Device contact us at 1-800-937-8997 to request a Return Authorization for all returns and exchanges. How does T-Mobiles Return and Exchange Policy work? If you want to return a device or an electronic accessory, T-Mobile will accept it without any inconvenience. Add an account when you create a room mailbox so it can authenticate with Microsoft Teams. 512 MB International Day Pass. You may need to pay the FPR charges as mentioned above. How to send us a mobile device or accessory Get steps to ship us your 30-day return, warranty, early upgrade or trade-in device. T-Mobile offers a 14-day return window on device purchases. It is possible to upgrade a device you paid for 50% of the cost with T-Mobile JUMP! a program. For what its worth, the T-Mobile fee is the exact amount AT&T and Verizon charge customers when they activate a new line of service or upgrade their device. Open DoNotPay in any. Megathread] Insider Code Exchange Thread : r/tmobile. according to the T Mobile exchange policy, you can request an exchange within 14 days from the date of purchase for store returns and 20 days for online purchase. How to Replace Your SIM Card. This plan also includes unlimited calling for the day, making it perfect for keeping in touch with friends, family, and business partners back home. (Not required for buyers remorse or warranty exchange) Screen & LCD damage. Trading in your old phone? Heres how to factory. Android devices: The T-Mobile App Experience will automatically download to your device. Who to keep, who to use in exchange for 110, then 111, cuz I. Heres everything you need to know about returning or exchanging an item from T-Mobile. Device returns made at an AT&T retail store are subject to a restocking fee of up to $55. If you’re trading in a phone by mail, please read : r/tmobile. Luckily, T-Mobile has a great return and refund policy to make sure you’re satisfied with your purchase. Bringing a phone number to T-Mobile? Please wait until your number is active on our network before continuing. Make sure you carefully follow T-Mobile’s exchange policy when returning your phone and stay within the described return period. Connect to Exchange Online PowerShell. The product should be unused and in good condition. Purchased at a T-Mobile store Return your device at any T-Mobile store within 14 days. Welcome to the Redemption Center. T-Mobile does occasionally offer trade-in deals. Screen damage (LCD or display damage) voids all warranties and cant be accepted. Where T-Mobile offers its customers more than one way to get the best and latest devices. 00% APY * on balances up to $3,000 and 2. Contact Tmobile support using messenger on one of tmobiles social media platforms to see if they can help you they also are a higher tier of support. Codes are in limited supply and please do NOTDM or bug any employees for a code. and Puerto Rico, excluding other U. T-Mobile is a leading cell phone service provider in. Ready to get started? Lets start your submission. The item that you wish to exchange must be in its original package with a purchase receipt, with all contents, undamaged and in good working condition. If you are new to T-Mobile contact us at 1-866-675-1292 to request a Return Authorization for all returns and exchanges or to return your Device and cancel your new service activation. 20 dollars for warranty replacement? : r/tmobile. Also, if you try to argue with us and force us to mail your trade-in phone, we will not!. If a service fee or deductible applies, have your credit card or checking info handy. Mail in your old device Use the provided shipping label to send us your old device. You may also need to apply bandwidth policies or meeting policies to this account. Exchange your phone/tablet Accessories Other limitations and fees Replacements and repair The return policies and information apply to Sprint postpaid customers purchasing a device or accessory in a Sprint retail store, through Sprint Telesales or. You’ll need to log into your account on T-Mobile. -- ( BUSINESS WIRE )--T-Mobile US, Inc. You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. Choose the Claim Warranty feature. After work I drive to the tmobile store to do the exchange and the person helps me asked me whats wrong with the phone and I tell him the issue and that the phone was delivered and then he started working on the tablet they use and charge me the 5 dollars and I gladly paid because I really wanted my service back then he went to the back and …. If you’ve already paid for your device, that’s even better and the barter system is right for you. Take extra care to keep your device safe when you make a return or exchange. BARCELONA, SPAIN - MARCH 1: Ronaldinho of FC Barcelona smiles in the La Liga match between FC Barcelona and RCD Espanyol on March 1, 2005 at Camp Nou stadium in. New T Mobile home gaetway. T-Mobile charges a Service Warranty Processing fee when you participate in T-Mobile’s replacement phone program. Bring proof of purchase such as an emailed or printed receipt. citizens in Ukraine: follow Embassy Kyiv and TravelGov on Twitter, and complete this form so we can communicate with you. Currently, you can save $300, $200, or $100 when you trade in an eligible phone with finance agreement and wireless service. Luckily, T-Mobile has a great return and refund policy to make sure you’re satisfied with your purchase. There will be no exchange for unused tickets to past games. If you are a current T-Mobile customer returning an upgrade Device contact us at 1-800-937-8997 to request a Return Authorization for all returns and exchanges. To initiate and complete the process, you’ll have to: Contact T-Mobile at 1-877-401-221 5 and explain whether you want to cancel a service or return/exchange a device. A Guide to Returning Your T. Unless I’m reading it wrong or interpreting T-Mobile’s document wrong, I don’t think the trade-in policy disqualifies back glass crack. For what its worth, the T-Mobile fee is the exact amount AT&T and Verizon charge customers when they activate a new line of service or upgrade their device. VoIP, Landline), or because the actual area code + exchange is not supported. Connect to Exchange Online PowerShell. Contact Tmobile support using messenger on one of tmobiles social media platforms to see if they can help you they also are a higher tier of support. There is a different process for returning your trade-in device. T-Mobile offers three protection plans: Protection 360 Basic Device Protection Premium Handset Protection The coverage and pricing depend on which protection plan you select. In the store: T-Mobile retail location Authorized third-party dealer On the Phone or Online: On the Phone or Online In the store: T-Mobile retail location T-Mobile will gladly assist you with your return. There are no returns, refunds, or credits for prepaid service fees, monthly service, application download, add-ons and other fees. If you are new to T-Mobile contact us at 1-866-675-1292 to request a Return Authorization for all returns and exchanges or to return your Device and cancel your new service activation. according to the T Mobile exchange policy, you can request an exchange within 14 days from the date of purchase for store returns and 20 days for online purchase. T-Mobile offers three protection plans: Protection 360 Basic Device Protection Premium Handset Protection The coverage and pricing depend on which protection plan you select. If you are a current T-Mobile customer returning an upgrade Device contact us at 1-800-937-8997 to request a Return Authorization for all returns and exchanges. T-Mobile is a leading cell phone service provider in the United States. You can set mailbox policies in a later step. How to send us a mobile device or accessory Get steps to ship us your 30-day return, warranty, early upgrade or trade-in device. Keep Your Device Safe T-Mobiles return policy stipulates that the item must be in good working condition when you send it back. After work I drive to the tmobile store to do the exchange and the person helps me asked me whats wrong with the phone and I tell him the issue and that the phone was delivered and then he started working on the tablet they use and charge me the 5 dollars and I gladly paid because I really wanted my service back then he went to the. The about screen showing make, model, size imei and serial number. See Top Rated MarketRank™ Stocks Here About T-Mobile US (NASDAQ:TMUS) Stock. Financial Summary Table. Who to keep, who to use in exchange for 110, then 111, cuz I got 2 fucking mullers from the other 2 exchanges and I need to do 112 exchange. You can expect to hear from T-Mobile’s customer support shortly after. The code gives 20% off all voice lines on a new Magenta MAX plan. Screen & LCD damage Liquid damage Find My iPhone & Anti-Theft disabled Device turns on (Not required for buyers remorse or warranty exchange) Screen & LCD damage Screen damage (LCD or display damage) voids all warranties and cant be accepted. If you take your trade-in phone for an order to a store, we cant take it. Check the condition of a device. Sorry, Voice doesnt port numbers from your carrier or your. You must return everything that came in the box with. You may also need to apply bandwidth policies or meeting policies to this account. Provide the information needed. The policy is the same for both. 18 ahead of the planned SMS notifications 10 days later. tmobile exchange policy We are delighted to announce that our forums are now an ad-free experience for all registered and logged-in users - Sign up here today! 03-03-09 09:50 PM 47 1 2 tools 1,314 hearmeoutx Originally Posted by jnewman91 I am no genius, but I think pushing on any screen will send a ripple effect. Keep Your Device Safe T-Mobile’s return policy stipulates that the item must be in good working condition when you send it back. If you are a current T-Mobile customer returning an upgrade Device contact. Exchange Thread : r/tmobile. A new T-Mobile long-term promotion will give you a free phone with 5G support in exchange for any working phone. oSince all of our 5G Gateways offer the same key features and experience including Wi-Fi, multiple home network (SSID), and a connection to the massive capacity of T-Mobiles 4G LTE and 5G networks, requests to swap from a 5G Gateway to a different 5G Gateway are not supported. The Free 5G Phone Upgrade program will last throughout all of 2021. Device upgrades are non-refundable and non-returnable, but may be covered by a. 0500 Head into a store Make your return or exchange with the help of one of our friendly experts at any AT&T retail store. oSince all of our 5G Gateways offer the same key features and experience including Wi-Fi, multiple home network (SSID), and a connection to the massive capacity of T-Mobiles 4G LTE and 5G networks, requests to swap from a 5G Gateway to a different 5G Gateway are not supported. If you have questions, please call (206) 346-4001 or email [email protected]. Amount of Analyst Coverage T-Mobile US has only been the subject of 4 research reports in the past 90 days. Whether you have paid for your current device in full or not, you will find a program for you. In the store: T-Mobile retail location. Once you complete these five steps, DoNotPay will do its part. Credits resulting from an exchange must be used within the same regular season, and cannot be used for Postseason or Season Ticket Payment. Save instantly or receive cash back later Get instant trade-in credit up to $500. T-Mobile Promotions Expand your Wi-Fi coverage with a mesh network—get exclusive discounts on Google Nest Wifi routers Lets start your submission Enter your T-Mobile phone number to begin the redemption process. Luckily, T-Mobile has a great return and refund policy to make sure you’re satisfied with your purchase. T-Mobile US, Inc. You must return everything that came in the box with the device, like the USB charging cable. Signing up for T-Mobile’s souped-up $85 Magenta Max increases that. If you would like to receive a refund of the purchase, the return must be made within 14 days after the purchase or rental of the device. You have to pay a restocking fee for your exchange based on the full retail price of the product. If your device is still within the one-year manufacturer warranty, then yes, you can reach out directly to LG. You will then be prompted to log in to your account. You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. com to accept any new offers or have the device returned. UCL23 Prime Icons - Full Dynamic Image Series #4 (with Captions) 1 / 10. Apps now on the T-Mobile Network. You may also need to apply bandwidth policies or meeting policies to this account. T-Mobile cant process returns or warranty exchanges for devices that dont pass the condition check. These codes are only for NEWcustomers who are not on T-Mobile or one of their MVNOs who plan to port in their number. Do back glass cracks disqualifies for trade. T-mobile exchange policy allows you to exchange any kind of product within 14 days of the purchase. 50% APY after that in their T-Mobile MONEY checking account by registering for perks and making at least 10 qualifying transactions per month using their T-Mobile MONEY card and/or instant payments to friends. According to analysts consensus price target of $180. T-Mobile will gladly assist you with your return. Add an account when you create a room mailbox so it can authenticate with. Heritage Rate Plans, are available by contacting customercare at 888-863-8768 or *611 from your Metro phone. Click on Warranty on a Purchased Item. Sprint return and exchange policy. You can set mailbox policies in a later step. citizens seeking to depart Ukraine can call 1-833-741-2777 (in the U. Date Filing Type Filing Description Download / View. In-Store Returns: Finally, customers who have. Take pictures of your trade in. Get instant trade-in credit up to $500. According to the leaked documentation, T-Mobile sent letters to those impacted by the change starting on Dec. T-Mobile rep here! OP is right. Sprint Visual Voicemail. United States Department of State>U. T Mobile values its customers and has an easy exchange policy. You’ll need to log into your account on T-Mobile. Verizon>How to send us a mobile device or accessory. If you would like to receive a refund of the purchase, the return must be made within 14. Youll also be asked for contact info of the primary account holder and claimant. Get device trade-in value Select a new OnePlus phone thats right for you and get an estimated trade-in value of your current device. T-Mobile retail location; Authorized third-party dealer. What is the best icon player you can get from the 111 exchange. Wireless Return & Exchange Policy. How T-Mobile handles device damage. Keep in mind the value of your trade-in might be greater than that discount. Follow the prompts to install the correct T-Mobile Apps and remove the correct Sprint Apps. This service is offered as a supplement to the manufacturer warranty that may come with your phone. On the Phone or Online: On the Phone or Online. In the store: T-Mobile retail location. You can set mailbox policies in a later step. T-Mobile rep here! OP is right. All this does is eliminate one way. Generally, we dont have the option to do an exchange for a different model due to the warranty guidelines were given from the manufacturer. according to the T Mobile exchange policy, you can request an exchange within 14 days from the date of purchase for store returns and 20 days for online purchase. T-Mobile Announces One Week Extension of Exchange Offers. Luckily, T-Mobile has a great return and refund policy to make sure youre satisfied with your purchase. You can return or exchange a Device or accessory (“Device”) to a T-Mobile retail location for a refund within 14 days of the purchase or lease date of the original Device.